DRAS Assessment Portal for MSMEs

How do you digitize a government evaluation process when your users have never filled a form online and the entire system runs on WhatsApp forwards and printed sheets?

Core Problem

A government MSME evaluation process running entirely on paper, WhatsApp forwards, and inconsistent scoring, with no central system, no audit trail, and no way to scale

Role & Scope

Solo UX & Interface Designer - Workflow mapping, information architecture, wireframes, and high-fidelity screens for both MSME applicants and government evaluators

The Challenge

Users had low digital literacy and no margin for confusion. Every design decision had to work for someone completing a complex multi-step form for the very first time

Project Overview
The DRAS Portal is a digital platform designed to streamline and centralize the MSME design assessment process. It transforms a fragmented, manual workflow into a structured, accessible system, enabling efficient data capture, standardized scoring, and seamless reporting for both MSMEs and evaluators.

Problem Statement
The existing MSME assessment process is being conducted manually and remains time-consuming and fragmented across multiple formats and stakeholders. Key challenges include:

  • Lack of a centralized system for storing and accessing assessment data

  • Inconsistent scoring and evaluation methods

  • High dependency on manual documentation and communication

  • Difficulty in tracking progress, reports, and historical data

This is leading to inefficiencies, reduced transparency, and increased effort for both MSMEs and assessment officials.

Context
This project is part of an ongoing initiative to digitize the Design Readiness Assessment process for MSMEs. The goal is to build a unified platform that:

  • Is bringing all assessment-related activities into one place

  • Is improving accessibility for users with varying levels of digital literacy

  • Is enabling scalability for handling multiple MSMEs and assessments

  • Is creating a reliable system for data-driven decision-making and reporting

My Role
I am leading the UX and interface design of the DRAS Portal, focusing on simplifying complex workflows into an intuitive digital experience. My responsibilities include:

  • Translating manual assessment processes into structured digital flows

  • Designing user journeys for MSMEs and evaluators

  • Creating wireframes and high-fidelity UI screens

  • Defining information architecture for data-heavy inputs and reports

  • Incorporating usability considerations for low-tech-savvy users (e.g., guided inputs, validation, contextual help)

  • Collaborating to align design decisions with system and operational requirements

Outcome
The resulting portal reduces manual effort, improves consistency in assessments, and creates a single source of truth for all evaluation data, making the process faster, more transparent, and scalable.

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© 2025 Janhvi Ambhurkar

© 2025 Janhvi Ambhurkar

© 2025 Janhvi Ambhurkar

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